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Managed IT

Less IT friction.
More time for business.

Endpoint protection, patching, monitoring and backup, with defined support allowances for your organisation.

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Choose your level of management

Three plans. Clear boundaries.

01

Basic

Automated endpoint management and protection.

$39 / device / month

AUD, including GST.

  • Emsisoft Business Security
  • Action1 patch management
  • Automated monitoring and alerts
  • Basic management policies
  • Standard automated software deployment
  • Basic email enquiries: typically 1–2 business days for non-urgent enquiries

No technical support labour included

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02Management + backup

Standard

Backup, active management and routine assistance.

$89 / device / month

AUD, including GST.

  • Everything in Basic
  • Acronis cloud backup and recovery
  • More active IT management
  • Routine technical assistance

2 support hours / organisation / month

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03

Advanced

Enhanced protection and higher-priority assistance.

$149 / device / month

AUD, including GST.

  • Everything in Standard
  • Emsisoft Enterprise Security with EDR
  • Enhanced security management
  • Higher-priority assistance
  • Advanced support and escalation options
  • After-hours availability, subject to service terms

4 support hours / organisation / month

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Unused support hours do not roll over. All support is subject to your service agreement.

01 / Managed IT

A stronger foundation for every device

Action1 keeps supported endpoints enrolled, patched and monitored. Emsisoft adds centrally managed protection. Standard and Advanced add Acronis cloud backup and recovery, with scope and retention agreed in your quote.

  • Consistent security and patch policies
  • Automated alerts for issues needing attention
  • Backup scope and restore requirements reviewed with your team

02 / Managed IT

From new computer to managed device

  1. Supply or prepare the computer
  2. Install or enrol the Action1 agent
  3. Apply the appropriate management profile
  4. Automatically deploy standard business applications
  5. Apply security and patch policies
  6. Register the endpoint for ongoing monitoring

03 / Managed IT

Know where automated management ends

Standard automated profile deployment is included for Managed IT customers. Basic technical troubleshooting and manual intervention are billable. On Standard and Advanced, manual configuration, migrations, data transfers and unusual applications may consume support hours or attract additional charges.

  • Support allowances are per organisation, not per device
  • Unused hours do not roll over
  • No plan includes unlimited technical support
  • Projects and major changes are separately quoted
  • After-hours assistance is subject to service terms

When you need additional hands-on help

General IT Support

AUD, including GST.

$120 / hour

Development & Consulting

AUD, including GST.

$140 / hour

After-hours / Urgent Support

AUD, including GST.

$180 / hour

Projects and major changes are separately quoted.

Support allowances cover agreed routine technical assistance. They do not create an unlimited project or troubleshooting commitment.

A practical next step

Let’s work through
your next step.

Tell us what your business needs and we’ll help define the right service or project.

Non-profit organisation? Contact us for discounted pricing ↗

Request a Managed IT quote